At Pathway to Hope Counseling, your privacy and the confidentiality of your personal information are of the utmost importance. This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

• Personal Information: Name, contact details, date of birth, and other identifying information provided during intake.
• Health Information: Details about your mental health, treatment history, and goals for therapy.
• Payment Information: Credit card details or insurance information required for billing purposes.
• Telehealth Data: Information shared during online sessions, including video and audio communications.

2. How We Use Your Information

• To provide personalized therapy services.
• To schedule and manage appointments.
• To process payments and insurance claims.
• To communicate with you regarding services, updates, or policy changes.

3. How We Protect Your Information

• All electronic records are stored securely using HIPAA-compliant software.
• Physical records (if applicable) are kept in locked, secure locations.
• Access to your information is limited to authorized personnel only.

4. Sharing of Information

• With Your Consent: Information may be shared with other healthcare providers or third parties if you provide explicit written consent.
• Without Your Consent: Information may be disclosed without consent only when required by law, such as:
  • If there is a risk of harm to yourself or others.
  • In cases of suspected child or elder abuse.
  • In response to a court order or subpoena.

5. Telehealth Privacy

• Telehealth sessions are conducted on secure, encrypted platforms to ensure your privacy.
• We recommend clients use private, secure internet connections and devices for sessions.

6. Retention of Information

• Records are retained for a period required by state and federal laws. After this period, all information is securely destroyed.

7. Client Rights

• Access: You have the right to access your personal records upon request.
• Amendments: You may request corrections to inaccurate or incomplete information.
• Restrictions: You have the right to request limitations on how your information is used or shared.

8. Changes to Privacy Policy

Pathway to Hope Counseling reserves the right to update this Privacy Policy to reflect changes in laws, regulations, or practices. Clients will be notified of significant changes.

For further information or concerns about your privacy, please contact us